سياسة الاستبدال والاسترجاع

Terms and Conditions Return and Replacement Policy · The customer has the right to replace or return the invoice within only 7 days from the date of invoice issuance. · The customer has the right to return items in their proper condition and sealed as delivered from the company, and used or open items cannot be returned. · The customer has the right to return unused items that are in the carton or roll or piece and not by the meter. · The customer does not have the right to return the invoice after replacing and swapping items. · The customer does not have the right to return the invoice after delivery or installation. · If the customer purchases on installment and requests to cancel the entire invoice or has a return from the invoice, it remains as a credit that can be used in any new purchase process. · Discounts or corporate discounts cannot be used if purchased using the Facil installment system and the purchase is at the basic price. · If the customer pays the invoice amount using Visa, MasterCard, or Mada and requests cancellation of the entire invoice, bank fees will be deducted from the refunded amount. · If payment was made via the electronic store and the customer requests a full refund within the allowed period, payment service fees will be deducted from the total amount. · If payment was made via the electronic store and the customer requests a full refund within the allowed period according to the refund policy, a 15% service fee will be deducted, including (reserving the item, storing it, shipping between the company's internal warehouses, or scheduling installation and measurements), which prevents the reservation from selling the reserved quantity to another customer and results in other customers being unable to obtain the item due to reservation and then leaving it, or shipping between warehouses and preparing it for delivery or transferring it to the main warehouse or the nearest warehouse to the customer’s location, incurring internal shipping fees, or scheduling installation and measurements, then canceling the idea, and losing the appointment for other customers seeking nearby dates. · The company has the right to reject the request and refund according to the return policy if it does not comply with the sales policy, and if a correct order was not created or the order was incomplete and the customer refused to correct it and pay the due amount. · If the purchase was made without installation and the items were shipped to the customer, and the customer wishes to return excess items or exchange an item, the items will be shipped to the company at the customer’s expense. · The customer has the right to submit a request to ship excess items through the company or another shipping company within 3 days of receipt, provided the items are in their proper condition. · If the customer requests shipping through the company or another company, the receipt period is considered from the date of receipt, and the customer should contact customer service or the store employee to inquire about the return after 3 working days from installation, and provide us with the bank account number. · The return will be transferred via bank account only within 10-20 working days from the date of providing the account number. · The customer cannot claim the return if the claim or the bank account number is delayed for more than a month, and the amount becomes a credit with the company that can be used in any new purchase process for no more than 6 months from the date of the return. · If the credit is not used within 6 months from the date of the return, the customer cannot claim it. Terms and Conditions Return and Replacement Policy · The customer cannot claim to cancel an invoice or doors or change their type or specifications after paying the final installment. · The customer cannot claim to cancel an invoice or doors or change their type or specifications after submitting the final measurements. · The measurement fee is 800 riyals and is non-refundable if measurements are taken but no purchase is made, and if purchased with installation, the fee is deducted from the total invoice value. · If the customer requests to cancel the measurement service within 7 days of payment, the payment service fee of 80 riyals, including administrative fees (for scheduling the appointment), will be deducted from the total amount. · The works subject to the contract are special requests made based on the second party’s (customer’s) desire, and therefore cannot be canceled, modified, replaced, or refunded at all. · If the customer has not paid the final installment or submitted the final measurements and cancels the door supply request from the company after 7 days from the date of payment, the amount remains as a credit with the company that the customer can use in a new purchase process. · If payment was made via installment platforms (Tabea Tamara Taseel or any other platform) and an adjustment was made to the invoice, leaving an excess amount and the due amount is less than paid, or the customer requests to cancel the invoice for any reason, the paid amount remains as a credit that can be used by the customer within only 6 months in any new purchase process, and the credit cannot be claimed if the period is exceeded. · Discounts or corporate discounts cannot be used if purchased using the Facil installment system, and the purchase is at the basic price. · The company has the right to reject the request and refund if it does not comply with the sales policy, and if a correct order was not created or the order was incomplete and the customer refused to correct it and pay the due amount. · If the customer pays the invoice amount using Visa, MasterCard, or Mada and requests cancellation of the entire invoice, bank fees will be deducted from the refunded amount. · If payment was made via the electronic store and the customer requests a full refund within the allowed period, payment service fees will be deducted from the total amount. · If payment was made via the electronic store and the customer requests a full refund within the allowed period according to the refund policy, a 15% service fee will be deducted, including (reserving the item, storing it, shipping between the company's internal warehouses, or scheduling installation and measurements), which prevents the reservation from selling the reserved quantity to another customer and results in other customers being unable to obtain the item due to reservation and then leaving it, or shipping between warehouses and preparing it for delivery or transferring it to the main warehouse or the nearest warehouse to the customer’s location, incurring internal shipping fees, or scheduling installation and measurements, then canceling the idea, and losing the appointment for other customers seeking nearby dates.